Storage Brunswick Park Terms and Conditions

These Terms and Conditions set out the basis on which Storage Brunswick Park provides storage, removals and related services to consumers and business customers in the United Kingdom. By placing a booking, using our storage facilities, or instructing us to carry out removal or associated services, you agree to be bound by these Terms and Conditions.

If you do not agree to these Terms and Conditions, you must not proceed with any booking or use of our services. These Terms and Conditions apply in addition to any specific written quotation or service description we provide to you. In the event of conflict, any express terms contained in a written quotation or contract signed by both parties will prevail over these Terms and Conditions to the extent of any inconsistency.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Customer means the individual or business entering into a contract with Storage Brunswick Park for storage, removals or related services.

Goods means the items that you ask us to move, transport, handle, pack, store, or otherwise deal with.

Services means any storage, removal, packing, loading, unloading, transportation or associated services that we provide to you.

Storage Facility means any storage unit, container, warehouse or area that we make available to you for the storage of Goods.

Contract means the contract between you and Storage Brunswick Park for the supply of Services, incorporating these Terms and Conditions and any written quotation or booking confirmation.

2. Booking Process

You may request a quotation for our Services by contacting us and providing accurate information about the nature, quantity and estimated value of the Goods, the addresses involved, the access conditions, and your preferred service dates.

Any quotation we provide is based on the information you supply. You are responsible for ensuring that all information you provide is complete and accurate. If the information you provide is subsequently found to be incorrect or incomplete, we reserve the right to amend our quotation or charge additional fees to reflect the Services actually required.

A Contract for Services will be formed when you accept our quotation in writing or through any agreed booking method, and we confirm our acceptance of your booking. We are not obliged to accept a booking and may decline a request at our sole discretion.

Your booking will specify the Services to be provided, the estimated or fixed charges, and any key dates or times. Any time or date for performance is an estimate only unless expressly stated as guaranteed in writing. We will use reasonable care and skill to meet agreed timescales but do not accept liability for delays caused by events outside our reasonable control.

3. Service Scope and Customer Obligations

The Services we provide will be as described in your quotation or booking confirmation. Unless otherwise agreed in writing, our Services do not include clearing hazardous waste, dismantling or reassembling complex items, disconnecting or reconnecting appliances, or carrying out any specialised trade services.

You are responsible for ensuring adequate and safe access at collection and delivery addresses, including arranging any required permits, parking permissions or third party consents. You must inform us of any access restrictions, fragile surfaces, narrow staircases, or other factors that might affect our ability to carry out the Services safely and efficiently.

You agree to be present, or to appoint an authorised representative to be present, at the addresses during collection and delivery. You or your representative must check the premises and sign any relevant documentation, including inventories, collection notes and delivery notes, acknowledging the Services carried out.

If we are unable to complete the Services because you or your representative are not present, or because access is restricted, we may charge you for wasted time, additional waiting, redelivery, or storage as applicable.

4. Payments and Charges

Our charges will be as set out in the quotation or booking confirmation. Charges may be based on factors including time spent, volume or weight of Goods, distance travelled, type of storage unit, and any additional Services requested.

Unless otherwise stated in writing, payment terms are as follows:

For removals and related services, a deposit may be payable at the time of booking, with the balance due before or on the day of the service.

For storage services, charges are usually payable in advance for the agreed storage period. Ongoing storage charges may be billed monthly or at other intervals specified in your agreement. You must keep your account in good standing for the duration of the storage period.

We accept payment methods as notified to you at the time of booking. All payments must be made in pounds sterling. If you fail to make any payment by the due date, we reserve the right to charge interest on overdue amounts, suspend or terminate the Services, and exercise a lien over the Goods as described in these Terms and Conditions.

We may review our standard charges from time to time. Any change in ongoing storage charges will be notified to you in advance and will usually take effect from the start of your next billing period. If you do not agree to a change in charges, you may terminate your storage at the end of the current paid period, provided you give us any required notice and remove your Goods.

5. Cancellations and Amendments

You may cancel or amend a booking subject to the terms of this section.

For removals and associated services, if you cancel more than a specified number of working days before the scheduled service date, any deposit paid may be refundable or transferable at our discretion. If you cancel within a shorter period before the service date, we reserve the right to retain all or part of your deposit, or to charge a cancellation fee, to cover our administrative costs and loss of business. The applicable time periods and fees will be stated in your quotation or booking confirmation where possible.

If you wish to change the service date, addresses, or scope of work, you must inform us as soon as possible. We will try to accommodate changes but cannot guarantee availability. Changes may result in revised charges. If a requested change means that we cannot provide the Services as originally agreed and no alternative arrangement can be found, this may be treated as a cancellation by you, and cancellation charges may apply.

For storage services, you may usually terminate ongoing storage by giving us written notice in accordance with your storage agreement, subject to any minimum storage period. Charges are not generally refundable for unused days within a paid period unless we agree otherwise.

We may cancel a booking or terminate Services if you breach these Terms and Conditions, fail to make payment when due, or if we reasonably deem the Services to be unsafe or unlawful. Where possible, we will give you reasonable notice of cancellation. If we cancel due to circumstances within our control, we will refund any prepaid charges for Services not supplied, which will be your sole remedy.

6. Use of Storage Facility

When you use our Storage Facility, you are granted a licence to store Goods in a specified unit or area. No tenancy or exclusive possession of land is created. You must use the Storage Facility only for lawful storage of Goods and comply with all site rules that we notify to you.

You must not store any of the following items: hazardous, illegal or prohibited goods, including but not limited to explosives, firearms, ammunition, gas cylinders, flammable liquids, chemicals, toxic or biological substances, perishable foodstuffs, living plants or animals, cash, securities, high value jewellery, or items of exceptional value unless we have expressly agreed in writing. You must also not store waste or items intended for disposal.

You are responsible for securing your storage unit, including using suitable locks and keeping keys or access codes safe. We are not responsible for loss arising from your failure to secure the unit or safeguard access credentials.

You must keep your storage area reasonably tidy and must not obstruct aisles, access routes, fire exits or safety equipment. You must not alter or damage the Storage Facility, install fixtures, or carry out any trade or business operations without our prior written consent.

7. Waste Regulations and Disposal

All storage and removal services are subject to applicable UK waste and environmental regulations. You must not use our Services to dispose of waste unlawfully. You are responsible for ensuring that any items presented for removal, transportation or storage are not classified as hazardous or controlled waste without our prior written agreement.

We may refuse to handle any Goods that we reasonably believe are unsafe, illegal, contaminated, infested, or otherwise unsuitable for storage or transport. If such items are identified after acceptance, we may require you to remove them immediately or, if you fail to do so, we may arrange for their disposal at your cost, acting in accordance with applicable law.

If you leave any Goods, packaging, pallets or rubbish at our premises or at a site where we provide Services without prior agreement, we may treat this as unauthorised waste. We reserve the right to charge you for any costs of removal, disposal, cleaning or decontamination required as a result.

8. Customer Warranties and Insurance

You warrant that you are the owner of the Goods or are authorised by the owner to enter into the Contract, and that the Goods do not include prohibited items. You must inform us in writing of the approximate total value of the Goods and of any items of unusual, fragile or high value that may need special handling or insurance arrangements.

Unless expressly stated otherwise in our quotation or agreement, our charges do not automatically include insurance for loss of or damage to your Goods. It is your responsibility to arrange appropriate insurance cover for the full value of the Goods during removal, handling, transit and storage. We may offer or facilitate insurance products from third parties, but any such cover will be subject to separate terms and conditions between you and the insurer.

9. Our Liability

We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods, and for any other loss, is subject to the limitations set out in this section and in any specific contractual terms agreed with you.

We will not be liable for loss or damage to Goods arising from any of the following: inherent vice or defect in the Goods, normal wear and tear, atmospheric or climatic conditions, packing or preparation carried out by you or a third party, your failure to secure the premises or storage unit, or your failure to comply with these Terms and Conditions. We will not be liable for any loss of profits, business interruption, loss of data, or any indirect or consequential loss, whether arising in contract, tort or otherwise.

To the extent permitted by law, our total liability for loss of or damage to Goods, and for any other claims arising out of the Services, shall be limited to a reasonable sum, which may be based on a per item or per consignment limit, or a multiple of the charges paid, as specified in your quotation or agreement. Different limits may apply depending on whether you are a consumer or a business customer. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded.

You must inspect the Goods and premises as soon as reasonably possible after the completion of Services or after accessing your storage unit. Any visible loss or damage must be notified to us in writing within a reasonable period, together with any supporting evidence. Failure to notify within such period may affect our ability to investigate and may reduce or extinguish any liability we may have.

10. Lien and Right of Sale

We have a lien over the Goods for all unpaid charges and any other sums due under the Contract. If any amount remains unpaid after the due date, we may retain possession of the Goods until full payment is received.

If outstanding sums remain unpaid for a prolonged period despite reasonable notice, we may, in accordance with applicable law, sell or otherwise dispose of some or all of the Goods to recover the amounts due, together with the costs of sale or disposal. Any remaining balance after deduction of our costs and charges will be held for you, but we will not be required to account for lost or unrealised value.

11. Data Protection

We will process personal data in accordance with applicable data protection law. We will use your personal information to provide the Services, manage your account, process payments, and communicate with you. We may also use your details to send you information about our services, which you can opt out of at any time.

We will take appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse, and will only retain data for as long as reasonably necessary for the purposes for which it was collected or as required by law.

12. Force Majeure

We will not be liable for any delay or failure to perform our obligations under the Contract where such delay or failure is caused by an event beyond our reasonable control, including but not limited to extreme weather, fire, flood, industrial disputes, acts of government, transport disruptions, or failure of utilities or communications networks.

If a force majeure event continues for a prolonged period, either party may terminate the Contract on reasonable written notice, subject to payment for Services already provided and any reasonable costs incurred in winding down the Services.

13. Governing Law and Jurisdiction

These Terms and Conditions, and any Contract between you and Storage Brunswick Park, are governed by and shall be construed in accordance with the laws of England and Wales.

If you are a consumer, you and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. This means that you may bring a claim in the courts of England and Wales, or if you live in another part of the United Kingdom, in the courts of that part of the UK.

If you are a business customer, you and we agree that the courts of England and Wales will have exclusive jurisdiction in respect of any dispute arising out of or in connection with these Terms and Conditions or the Services.

14. General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision will be deemed deleted, but the remaining provisions will continue in full force and effect.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, and no single or partial exercise of any such right or remedy shall prevent any further exercise of it.

You may not transfer or assign your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where necessary for the effective provision of the Services, provided that this does not materially reduce the protections afforded to you.

These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between you and Storage Brunswick Park in relation to the Services, and supersede any prior understandings or agreements, whether written or oral.